Vice President of Engineering

Take Blip is an API-first communication platform that manages how enterprises engage with customers by connecting several corporate workflows (CRM, Customer Service, Analytics, etc.) with conversational channels such as WhatsApp, Apple Business Chat, Facebook Messenger, and Google RCS. 

The company is at the center of two extremely relevant shifts in this digital era. The first is that the internet has become conversational. People want to experience, discover, engage and transact with brands as they do with friends, through messaging platforms and social media. The second is the positive use of data and artificial intelligence to predict what is the next best interaction a company can have with each customer. Take solves both challenges and in a matter of weeks we fast-forward a few years of our clients’ digital strategy.

Take Blip caters to over 1,100 clients, including several Brazilian industry leaders such as Claro, Itaú, Coca-Cola, Localiza Hertz, Fiat, and others. Through Take Blip, customers can discover, engage and transact with brands and businesses in conversational channels with better user experience and lower costs. 

About the job:

You will help drive the future of technology at the most advanced Business Conversations platform. You will collaborate across pillars in the product, platform, and infrastructure engineering to help us shape and build new products and solutions. It is a critical, high-impact role where you will define and lead the strategic and technical direction, along with culture and execution.

What You’ll Do:

• Lead and coordinate across all our distributed technology teams, collaborating directly with Product Management, Product Design, and Product Marketing leaders;
• Drive initiatives to meet company objectives from acquisition, usage, retention, and customer satisfaction;
• Ensure high reliability, performance, and data privacy for products and infrastructure;
• Ensure DevSecOps culture and CI/CD processes are in place to support rapid iteration and frequent deployments;
• Champion engineering and operational excellence, establishing metrics and processes that drive velocity, adaptability, and revenue;
• Propose, manage and optimize budgets while recommending technological developments to improve efficiency;
• Drive an excellent customer experience, continually raising the bar on functionality, usability, and simplicity;
• Build a diverse team while encouraging a collaborative and inclusive environment.

Qualifications:

• You measure success in terms of the performance and scale of your engineering solutions and not your team size and budget;
• You strive in a culture of innovation and growth - willing to say yes, try new ideas, and live outside your comfort zone;
• You are comfortable handling multiple competing priorities in a fast-paced environment;
• Deep understanding of how culture and team dynamics create exceptional teams;
• Expertise in problem-solving and analyzing global-scale distributed systems;
• Experience recruiting, managing, fostering, and retaining talent on a technical team;
• High level of accountability, bias to action, and a desire to empower individuals on the team to perform at their best;
• Experience interacting with customers, business leads, senior executives, and investors;
• BS/MS in Computer Science or a related technical field;
• 10+ years of professional experience designing, developing and launching B2B SaaS/PaaS products;
• 4+ years of engineering leadership experience, with a proven track record of managing product feature, platform, and infrastructure teams with 300+ people;
• Portuguese and English fluency.

Vantagens e benefícios

Nada básico que amamos:

• Vale Alimentação ou Refeição no valor de R$968,00 fixo (inclusive nas férias);
• Vale transporte;
• Day-off de aniversário;
• Auxílio home office para modelos 100% home office e híbrido;
• Bonificação anual de acordo com resultados da empresa e políticas vigentes;
• Vale Cultura para usar em livrarias, papelarias, comprar livros, ingressos de teatro, shows, cinema e mais; 
• Reembolso do registro da troca do nome social para pessoas trans;
• Empréstimo Consignado: parceria com alguns bancos que facilita na contratação de um empréstimo consignado;

Saúde e bem-estar:

• Assistência médica de cobertura nacional para take.seres e dependentes, coparticipativo e com desconto de R$1,00 em folha;
• Assistência odontológica;
• Modelos de trabalho 100% remoto, híbrido ou presencial;
• Gympass, maior rede de academias, estúdios e apps de bem-estar para você cuidar da sua saúde física;
• Psicologia viva, a plataforma de atendimentos psicológicos online;
• Seguro de vida;
• Horário flexível, nosso regime de 40h semanais pode ser feito em horário flexível desde que alinhados com a liderança;
• No dress code.

Família:

• Licença maternidade estendida de 180 dias e parental de 30 dias, extensível para papais e mamães que adotarem ou obtiverem a guarda judicial da criança e para casais homoafetivos;
• Assistência especial aos Take.Seres que tiverem filhos com deficiência;
• Auxílio criança: cartão de R$1000 para que as famílias usufruam desse momento tão único em sua plenitude.

Carreira e formação:

• Apoio em capacitações, conforme as políticas de elegibilidade e alinhamentos das áreas;
• Lifelong Learning, contamos com a Degreed, uma das maiores plataformas de aprendizagem do mundo com acesso a conteúdos ilimitados sobre diversos temas;
• Take Blip Idiomas, oferecemos curso gratuito de inglês e espanhol pela plataforma GoFluent;
• Edupass benefício de descontos em plataformas e instituições educacionais.

🚨 Queremos avisar que mudamos o domínio da nossa Página de Carreiras, por isso nossas vagas não estão mais visíveis por aqui! Se você estava participando de algum processo seletivo, não se preocupe porque isso não afetará sua performance, pelo contrário, queremos te oferecer uma melhor experiência com a nova página que é a nossa cara! 💙

Por aqui a evolução não para, por isso estamos em um momento especial de transformação. Agora é Blip, a plataforma conversacional que transforma cada interação em uma conversa inteligente! 💬